International Trade Support Desk
Practical export, customs, logistics and compliance support for businesses that need clear expert guidance without committing to a full consultancy project.
Expert Support When You Need It
The Export Unlocked International Trade Support Desk is designed for businesses that need practical help with exporting, importing, customs, documentation, logistics, VAT exposure, e-commerce fulfilment and wider supply chain questions.
Many companies do not need a long consultancy project. They need direct access to a specialist who can review the issue, answer the question clearly and help them move forward with confidence.
Whether you are new to exporting, reviewing your trade processes, checking documentation, dealing with customs challenges or looking for support with freight and distribution, the Support Desk gives you focused guidance tailored to your business.
How the Support Desk Works
- Book your session – choose a 30 minute, 1 hour or 2 hour support session.
- Send your questions or documents – information can be shared in advance if needed.
- Receive practical guidance – we review the issue and provide clear next steps.
Common International Trade Questions
Businesses often contact the Export Unlocked Support Desk when they need clear answers to practical international trade questions.
How do I start exporting from the UK?
We help businesses understand the export process, identify key requirements, and put the right documentation and compliance steps in place before goods move internationally.
What information must be included on a commercial invoice?
A commercial invoice must include specific customs information such as product details, values, commodity codes, origin and Incoterms. We help ensure your documents are correct before shipment.
Why is my shipment stuck at customs?
Delays often happen because of incorrect classification, missing paperwork, valuation errors or unclear responsibilities. We review the issue and identify the likely cause quickly.
Which Incoterm should I use?
The wrong Incoterm can create unexpected cost exposure, duty liability or VAT problems. We help you choose the right term for your product, market and logistics model.
Why have I been charged unexpected duty or VAT?
Unexpected charges often arise from origin, valuation, product classification or Incoterms issues. We review the transaction and explain where the exposure occurred.
How do I find a freight forwarder?
We explain what a freight forwarder does, how to choose the right one, and what questions to ask before placing your shipments into their hands.
How does CDS work?
We explain how the Customs Declaration Service works, what data is needed, and how businesses should approach declarations and broker support in the UK customs system.
How do I export through e-commerce platforms?
Cross-border e-commerce requires the right fulfilment model, customs process and VAT understanding. We help businesses avoid the common errors that create delay and cost.
Do I need a packing list?
In many cases yes. A packing list helps support customs clearance, logistics handling and document consistency. We explain when it is needed and what it should include.
Can you review my export documents before shipment?
Yes. The Support Desk can help review commercial invoices, packing lists and related export paperwork to reduce the risk of customs issues and delays.
Support Desk Sessions
30 Minute Quick Support Session
£125 + VAT
Ideal for a focused customs, export, logistics or documentation question where you need fast expert guidance and immediate direction.
Suitable for a single issue or focused query.
Book 30 Minute Session1 Hour Support Session
£295 + VAT
Focused expert guidance to help resolve export, customs, compliance, logistics or documentation questions.
Most sessions are scheduled within 2–3 working days.
Book 1 Hour Session2 Hour Strategic Support Session
£495 + VAT
Ideal for more complex issues, multiple questions or a wider review of your export, customs or supply chain activity.
Includes Gamma Trade Advisory Report.
Book 2 Hour Strategic SessionBooking Process
Once payment has been completed, we will contact you to arrange a suitable date and time for your session.
- Sessions are delivered online via Microsoft Teams or Zoom
- You will receive a calendar invitation confirming the meeting
- You may send documents or questions in advance for review
- 30 minute sessions are designed for a single focused issue
- For 2 hour sessions, your Gamma Trade Advisory Report will be prepared after the meeting
Areas We Can Support You With
The Support Desk covers the full international trade process, from getting started in export through to documentation, customs, logistics, VAT, e-commerce fulfilment and compliance review.
New to Exporting
- Export readiness guidance
- Market entry planning
- Export strategy development
- Understanding compliance requirements
Sales Support
- International sales strategy
- Choosing routes to market
- Distributor and agent guidance
- Aligning sales with compliance
Export Documentation
- Commercial invoice setup
- Packing list preparation
- Certificates of origin guidance
- Documentation review before shipment
Incoterms Support
- Choosing the correct Incoterm
- Buyer and seller responsibilities
- Reducing hidden cost exposure
- Reviewing live transactions
VAT Support
- Import VAT guidance
- DDP VAT exposure review
- EU and UK VAT considerations
- International VAT risk awareness
Customs & Compliance
- Commodity code classification
- Rules of origin guidance
- Duty exposure review
- Customs compliance support
CDS Support
- Customs Declaration Service guidance
- Declaration data requirements
- Resolving CDS issues
- Entry process walkthrough
Logistics & Freight
- Choosing freight methods
- Finding freight forwarders
- Transport documentation
- Freight cost exposure
E-Commerce Exports
- Cross-border e-commerce guidance
- International fulfilment models
- Pick and pack distribution
- Returns and global shipping
Supply Chain Strategy
- Distribution models
- Logistics structure planning
- Supply chain risk exposure
- Duty and tariff planning
Audit Support
- Customs audit preparation
- Reviewing internal processes
- Identifying documentation gaps
- Improving compliance governance
Problem Solving
- Customs delays
- Documentation errors
- Unexpected duty charges
- Freight and supply chain issues
Please note: Support Desk sessions provide targeted expert guidance and do not replace a structured Trade Exposure Diagnostic or full Governance Review.
Book Your International Trade Support Session
If you have a question about exporting, customs, logistics, documentation or compliance, the Export Unlocked Support Desk provides direct expert guidance to help you move forward with confidence.