Our Team
expertise you can trust
richard bartlett
director, trainer & advisor on international trade
Richard is a seasoned logistics and international trade professional with over 26 years of experience. He began his journey running his own successful freight forwarding business before founding Export Unlocked in 1997 as an international freight forwarder. In 2016, he transitioned the company into a dedicated international trade consultancy, offering expert advice and training to businesses worldwide.
With a deep passion for global trade, Richard has an exceptional understanding of importing and exporting processes. He has collaborated closely with respected organizations, including the Essex Chamber, Halton Chamber, and Lincolnshire Chamber, delivering accredited courses that equip businesses with the tools to navigate the complexities of international trade.
Richard’s expertise goes beyond traditional training. He has conducted numerous accredited workshops—both online and in person—across various industries, providing practical advice and insights. His innovative Diagnostics Health Check helps businesses evaluate and enhance their customs compliance, ensuring they stay ahead in an ever-changing trade landscape.
Richard’s global perspective is enriched by extensive international experience. He has presented at prestigious forums, such as the World Trade Organization (WTO) in Geneva and the Qatar Development Bank in Doha. He has also conducted training programs across North and South Ireland through Trade Ireland and recently delivered sessions in Riyadh , Saudi Arabia, gaining invaluable insights into diverse market dynamics.
A forward-thinker, Richard is committed to leveraging technology to drive innovation in international trade. He spent four years collaborating with a leading AI technology company in California, specializing in customs and real-time visibility solutions. Since 2024, he has been working in Lithuania, deepening his expertise in AI technologies and their transformative impact on global trade.
In 2025, Richard is set to return to Saudi Arabia, where he will deliver training to over 50 delegates involved in international trade, sharing his wealth of knowledge and experience.
Richard’s combination of practical experience, industry knowledge, and passion for innovation makes him a highly sought-after expert in international trade. He is dedicated to helping businesses navigate the complexities of global markets and achieve sustainable success.
Tom McGrath
Director, Customs & Compliance Consultant
Tom spent his entire professional career in the Irish Customs & Excise Service. Prior to his retirement, he was Head of Customs Audit Unit in Large Cases Division.
Since his retirement, Tom took up appointment as a National Customs Trade & Compliance Manager for one of the World’s Leading Freight & Logistics Companies. He has also acted as an independent Consultant to one of the World’s Largest Accountancy Firms during which he has delivered Customs Training to various Government Semi State Organisations & Private Companies in various Countries. In conjunction with Consultation in respect of Customs Auditing, he currently advises Traders with their planning of SOP’s as part of their Compliance obligations in their preparation for Brexit.
During his career he spent 4 years as an Auditor/Investigator with the European Commission in Brussels and has travelled extensively throughout the World, auditing Commercial & Financial records. He was instrumental in the preparation & publication of an EU Customs Audit Manual. Prior to the accession of various Countries to the EU, Tom also delivered onsite Customs Audit Training to assist Customs Administrations in their preparation.
Humphrey Henry (Retired)
director, Compliance Consultant
Humphrey is a Graduate of the Institute of Export and International Trade (MIEx Grad) and a Member of the FSB.
Humphrey has over 34 years experience in import & export having previously worked for a luxury fashion handbag manufacturer in the South West and prior to this with a major shoe manufacturer in Somerset.
With a comprehensive knowledge and understanding of import and export procedures Humphrey is able to ensure that companies are able to satisfy the complex rules governing the movement of goods around the world, including the following key areas…
- Evaluating, revising and implementing Customs Compliance processes, procedures and practises to ensure that companies are compliant through audits.
- Advising companies on Brexit with its possible impact on importing and exporting procedures.
- In a warehouse environment ensuring that processes and procedures are in place, enabling the warehouse and distribution operation to be able to run in a timely and efficient manner.
- Support with the planning and organisation with the seasonal business requirements placed upon the warehouse in terms of the day to day operations and budgetary control.
- Help to complete and submit monthly and annual returns to UK regulatory bodies.
- Reviewing and negotiating the quality and configuration of the packaging used with the product to meet the set standards.
- Setting and monitoring and reporting the warehouse, supplier and carrier compliance against agreed targets
Mark Randles
Director Supply Chain
Mark brings with him a wealth of experience in Supply chain , having spent over 30 years in Air and Sea freight and Customs Warehouse , Mark has joined Export Unlocked to develop our new Supply Chain management Support.
Having worked in the international supply chain and logistics industry for over 30 years Mark had played a key role in the development of worldwide air road and sea movements, throughout his career mark has held operational, management, sales support and full-time sales roles, Mark is extremely customer focused and believes in delivering a first-class service to all of his clients.
Mark has spent the last 2 years working for an US Digital Customs company based at Silicon Valley and brings with him a wealth of knowledge in Digital Transformation.